Acceptable Use Policy

Last Updated: July 9, 2026

This Acceptable Use Policy ("AUP") defines the rules that apply to every use of the Foggy Froggy Networks VPN service. Our service exists to protect privacy, secure connections on untrusted networks, and give customers fast, reliable access to the open internet through servers in 17 countries. It does not exist to shield unlawful conduct or to serve as a platform for attacks on other networks. This AUP applies to all plans (SOLO, FAMILY, PRO, and CORPORATE), to every device bound to a subscription under our one-HWID-equals-one-device licensing model, and to every person who uses a connection provided under your account. By using the service, you agree to this AUP. This AUP should be read together with our Refund Policy and our Subscription & Cancellation Policy.

1. Purpose of This Policy

The purpose of this AUP is threefold: to keep the service lawful, to keep it fast and reliable for every customer, and to keep it trustworthy. Because we deliberately place fewer than 100 users on each node, the behavior of a single account can meaningfully affect the experience of others on the same server. This AUP therefore addresses not only illegal conduct, but also technical abuse that degrades shared infrastructure. Nothing in this AUP restricts ordinary, lawful use of the internet through our service, including streaming, gaming, remote work, browsing, and secure communications.

2. Lawful Use Requirement

You may use the Foggy Froggy Networks service only for lawful purposes. You are responsible for complying with the laws that apply to you, including the laws of your own jurisdiction and, where applicable, the laws of the jurisdiction in which the server you connect to is located. Use of a VPN does not change what is legal or illegal; it changes only who can observe your traffic in transit. You are also responsible for the conduct of anyone you permit to use devices registered under your subscription, including family members on a FAMILY plan, team members on a PRO plan, and all users of a CORPORATE plan.

3. Prohibited Activities

The following activities are prohibited on or through the service. This list is illustrative, not exhaustive; conduct of a similar character is equally prohibited.

• Spam and unsolicited messaging: sending bulk unsolicited email, SMS, or messaging-platform communications; operating open relays or spam infrastructure; harvesting addresses for such purposes.
• Unauthorized access and hacking: accessing or attempting to access systems, accounts, or data without authorization; credential stuffing; brute-force attacks; exploitation of vulnerabilities in systems you do not own or lack written permission to test.
• Malware distribution: creating, hosting, distributing, or commanding malware, ransomware, botnets, keyloggers, or other malicious code, including operating command-and-control infrastructure through the service.
• Network attacks: launching or facilitating denial-of-service or distributed denial-of-service attacks, packet flooding, amplification attacks, or deliberate disruption of any network, host, or service.
• Fraud and deception: phishing, identity theft, payment fraud, sale of stolen data or credentials, impersonation intended to deceive, and schemes designed to defraud any person or entity.
• Copyright and intellectual-property infringement: using the service in a manner that generates verifiable third-party abuse reports of infringement, such as operating public distribution points for infringing content. We do not inspect the content of your traffic; enforcement in this area is based on external complaints tied to technical indicators as described in Section 10.
• Unauthorized resale: reselling, sublicensing, renting, or otherwise commercially redistributing access to the service without a written authorization from Foggy Froggy Networks. Sharing device slots outside the scope of your plan, including systematic HWID rebinding to rotate access among more devices than your plan permits, is treated as unauthorized resale.
• Interference with the service itself: probing, scanning, or attacking Foggy Froggy Networks infrastructure; attempting to bypass HWID device limits, authentication, or per-connection controls; reverse engineering our systems to circumvent licensing.

4. Absolute Zero Tolerance: Child Sexual Abuse Material

Foggy Froggy Networks maintains absolute zero tolerance for child sexual abuse material (CSAM) and for any sexual exploitation of minors. Any use of the service to access, store, distribute, advertise, or facilitate such material results in immediate and permanent termination of the account without prior warning, without any step of the enforcement ladder described in Section 9, and without refund. Where we have a legal obligation to do so, we will report to the competent authorities the limited account and billing information we possess. This is the only category of violation for which no warning, no appeal, and no reinstatement is ever available.

5. Bandwidth and Resource Abuse

Every connection supports speeds of up to 1 Gbps, and we do not impose monthly traffic caps for ordinary use. However, the service is a shared platform, and the following patterns constitute resource abuse regardless of the legality of the underlying traffic:

• Sustained saturation of a node's uplink at maximum throughput for extended continuous periods in a manner inconsistent with personal or ordinary business use, such as operating high-volume public mirrors, seedboxes, or content-delivery infrastructure through consumer plans;
• Running automated traffic-generation, scraping, or proxy-farm workloads that consume a disproportionate share of a node's connection table, CPU, or bandwidth;
• Deliberately distributing a single high-volume workload across many devices or nodes to evade per-connection fairness mechanisms;
• Using the service as transit infrastructure for third parties, which is addressed as unauthorized resale under Section 3.

Where we detect resource abuse, we may apply temporary traffic-shaping to the affected account before or alongside the enforcement steps in Section 9, in order to protect other customers on the node.

6. Fair Use on Shared Nodes

Our capacity planning guarantees fewer than 100 users per node on AMD EPYC servers with NVMe SSD storage and ECC RAM, which is how we sustain average latency of 30 to 50 ms and 99.9%+ uptime. Fair use means using the service in a way that is compatible with this shared model: any volume of lawful personal or business traffic is acceptable, at any time of day, provided it does not fall within the abuse patterns defined in Section 5. We will never penalize a customer merely for heavy legitimate use, such as large backups, 4K streaming, or frequent large downloads. Fair-use intervention is reserved for patterns that measurably degrade the node for other customers, and any such intervention will be explained to the affected account holder on request.

7. Security Research Boundaries

We recognize the legitimacy of good-faith security research. Using our service as a network vantage point for security testing is permitted only when all of the following are true: you own the target systems or hold current, written authorization from their owner; your testing complies with all applicable laws; and your testing does not involve denial-of-service techniques or generate abuse reports against our infrastructure. Testing of Foggy Froggy Networks systems themselves is not authorized under this AUP; if you believe you have found a vulnerability in our service, report it to support@foggyfroggynetworks.com with the subject line "Security Report" and do not exploit it beyond the minimum needed to demonstrate the issue. We will not pursue enforcement against genuinely good-faith vulnerability reports made in accordance with this paragraph.

8. IPv6, DNS, and Circumvention of Protections

The service includes DNS leak protection and IPv6 leak protection as core features. You must not tamper with, disable, or circumvent security or licensing mechanisms of the service in order to misrepresent your usage, evade HWID device binding, or evade the enforcement mechanisms described in this AUP. Configuring your own devices, including your own DNS resolvers, for lawful purposes is of course permitted; this Section addresses only circumvention aimed at defeating licensing or abuse controls.

9. Enforcement Ladder

Except for the zero-tolerance category in Section 4, enforcement normally proceeds in escalating steps proportionate to the severity, duration, and recurrence of the violation:

• Step 1 — Notice: we contact the account email, describe the technical indicators observed, and request that the conduct stop.
• Step 2 — Temporary restriction: continued violations may result in traffic-shaping, restriction of specific ports or destinations, or temporary suspension of the offending device's HWID binding.
• Step 3 — Account suspension: serious or repeated violations result in suspension of the entire subscription pending investigation and a written response from the account holder.
• Step 4 — Termination: egregious violations, or violations continuing after suspension, result in termination of the subscription without refund, as set out in the Refund Policy and the Subscription & Cancellation Policy.

We may skip steps where the conduct poses an immediate risk to third parties, to our infrastructure, or to the legal standing of the service. Suspended or terminated customers may respond in writing to support@foggyfroggynetworks.com; we review every substantive response, and we reinstate accounts where a violation determination proves incorrect.

10. Relationship to Our No-Logs Policy

Foggy Froggy Networks operates under a strict no-logs policy: we do not record your browsing history, traffic content, DNS queries, or the destinations of your connections. Enforcement of this AUP is therefore based exclusively on real-time technical indicators and external evidence, not on stored activity logs. In practice this means: aggregate, non-attributable load metrics on each node (CPU, bandwidth, connection counts) used for capacity management; momentary, in-memory flow characteristics evaluated automatically to detect active attacks such as packet floods; and abuse complaints received from third parties that reference our IP addresses and specific timestamps. Because we retain no historical connection logs, we cannot retroactively attribute past traffic to a customer, and we do not attempt to. Enforcement actions target abuse that is ongoing or verifiably tied to an account through billing and licensing records, which are the only records we keep.

11. Reporting Abuse

If you believe a Foggy Froggy Networks IP address is the source of spam, an attack, or other abuse, please report it by email to support@foggyfroggynetworks.com with the subject line "Abuse Report". Effective reports include the affected IP address, precise timestamps with time zone, relevant log excerpts from your own systems, and a description of the observed conduct. We review abuse reports every day as part of our 24/7 infrastructure monitoring, acknowledge substantive reports within two (2) business days, and act on verified reports using the enforcement ladder in Section 9. Consistent with Section 10, our ability to investigate depends on the report containing enough real-time or near-real-time detail to correlate with active indicators, since we hold no historical traffic logs.

12. Consequences Beyond the Service

Violations of this AUP may expose you to consequences beyond account enforcement, including civil liability to third parties and criminal liability under applicable law. You agree to indemnify Foggy Froggy Networks against claims, damages, and reasonable costs arising from your violation of this AUP, to the extent permitted by applicable law. Where we receive legally binding orders from competent authorities, we comply to the extent required; our strict no-logs policy means that the information available for disclosure is limited to the account, billing, and licensing records described in Section 10.

13. Changes to This Policy

We may update this Acceptable Use Policy from time to time to address new forms of abuse, changes in law, or changes in our infrastructure. The "Last Updated" date at the top of this page shows when the current version took effect. Material changes will be announced by email or through the service before they take effect. Continued use of the service after a change takes effect constitutes acceptance of the revised AUP. The version in force at the time of the relevant conduct governs enforcement decisions about that conduct.

14. Contact

Questions about this Acceptable Use Policy, requests for clarification about whether a planned use is permitted, security vulnerability reports, and abuse reports should be directed to our support team using the details below.